For domains, refund is in the form of credits. For hosting, refund will be in cash/credits.
We will provide refund according to the payment method you used to pay your hosting. For example, if you signed up and paid for your hosting using a credit card, we will refund to the credit card
OR you can choose to refund with credits into your billing account for the next purchase. Therefore, you can use the credits for new registration/signup for any products or services from us.
Please note that you will receive the refund in 14 days (credit card) OR 30 days (bank transfer).
You may request for a refund on hosting as long as you have made payment for your hosting plan for 1 year or above.
Check here on which Web Hosting Plans (Annual Plan and Above) that are entitled to refund.